Consolidated Waterworks/Sewerage District No. 1 Customers

Dear Valued Customers,

We hope this message finds you well. We are writing to address a recent issue that many of you are experiencing regarding the discoloration of your water. We understand that this has caused concern and inconvenience, and we sincerely apologize for any disruption this may have caused.

The discoloration is due to a temporary and unanticipated disturbance in our water distribution system. This can occur for several reasons, including:

1. Sediments settling in the system.
2. Upgrading the wells, booster stations, variable pumps, and modernizing treatment equipment.
3. Two wells are being repaired.

Please be assured that despite its appearance, the water remains safe for all purposes, including drinking, cooking, and bathing. The discoloration is usually caused by iron and other minerals that are not harmful at the levels observed. However, we understand that it may be unpleasant and are working to resolve the issue as quickly as possible.

Here are some steps you can take if you notice discolored water in your home:

1. Running cold water from your tap for a few minutes. This can help clear the discoloration.
2. Do not use hot water until the cold water runs clear, as this can help prevent discolored water from entering your hot water tank.
3. If possible, avoid doing laundry during this time to prevent staining of clothes.

We are committed to providing you with the highest-quality water and service. After acquiring Village Water System last year, Consolidated Waterworks/Sewerage District No.1 is investing $7.7 million to address the issues you may be facing. Our team is conducting a thorough investigation to prevent future occurrences and ensure the integrity of our water supply system.

If you continue to experience issues or have any concerns, please do not hesitate to contact our customer service team at 318-742-9748.

We appreciate your patience and understanding as we work to resolve this matter.

Sincerely,

Butch Ford, Parish Administrator,

Nguyen Kha, Public Utilities Director,

Larry Landry, Utility Technical Director